The app's popularity is closely linked to the growth of e-Commerce volumes, especially during peak periods. For example, in April, the period preceding the Easter holidays, the app recorded a record of over 85,000 downloads.
The App key features
Cargus App allows users to track the status of parcels, direct them to the nearest point in the network of over 2,000 Cargus SHIP & GO locations, pay for them before or at the time of pickup, and easily return purchased parcels.
Additionally, the Cargus Mobile App allows users to save their cards, thus facilitating a simpler payment process when collecting or picking up parcels from fixed points.
The app proves to be a useful tool for users who occasionally send parcels, simplifying the shipping process and eliminating the need for a physical AWB.
Investments and Improvements
This year, Cargus has made significant investments in the Cargus Mobile App, focusing on improving functionality, design, and user experience. These investments reflect the company's commitment to offering innovative digital solutions and responding to the constantly changing needs of users.
"Cargus Mobile App represents a major step in our digital transformation strategy. We are constantly investing in improving and developing it to offer users a simplified and efficient experience adapted to their needs and expectations when it comes to courier services. Exceeding the threshold of 1.5 million downloads demonstrates that our efforts to innovate and digitize Cargus services are appreciated, and we will continue to develop and optimize the app to maintain high standards and meet the constantly changing demands of the e-Commerce sector and beyond," says Felix Crăciunescu, Chief IT Officer.
The Cargus Mobile digital solution was recognized as "Best Delivery Services App" at the Romanian Courier & Postal Services Business Awards 2021, and its position in the top rankings confirms the quality and efficiency of the app for the Romanian courier market.
With over 30 years of experience, Cargus is the first courier company on the Romanian market. Currently, the company has over 3,000 employees and collaborators, offering a wide range of courier services: door-to-door delivery and out-of-home services through the national SHIP & GO network, which allows customers to pick up or send parcels from over 2,000 points across the country, partner points, or lockers. Cargus owns 5 national sorting centers, 2 gateway warehouses, and 36 warehouses across the country. Additionally, Cargus operates a cross-border facility in Poland for international courier services. Moreover, in 2022, Cargus was awarded at the Courier & Postal Services Business Awards for Excellence organized by GOVNET Romania for the most impressive business growth and the best web application for delivery services.
In 2021, Cargus acquired QeOPS, one of the leading providers of e-fulfillment services and customized logistics solutions in Romania, complementing the services offered to customers. Since the beginning of 2019, Cargus has been part of the Mid Europa Partners Investment Fund, one of the most active investors in Romania.
