The new contract was signed to further the digitalization efforts of Cluj County Council, a process initiated in 2020, when the LIFE IS HARD consortium, Cloud Soft, Nordlogic Software, and EfectRO, won the solution competition for institutional digitalization under the European SMART TERRITORY project. Through this initiative, Cluj aims to become Romania's first SMART county.
The Single Desk platform provides an essential framework for transitioning public services into a "one-stop shop" model for citizens. This project aims to digitalize Cluj County Council and its subsidiary organizations. LIFE IS HARD will develop more than 30 additional solutions for the Single Desk. These new features will further streamline citizen interaction with the administration by digitalizing processes such as:
- Smart Registry for efficient, transparent, and secure document management and administrative workflows;
- Digital Human Resources Management, automatically updated with each personnel decision;
- Online Appointment Scheduling Module;
- Tools for enhancing officials' efficiency on processed documents, reducing response times for citizen requests;
- Tools for multiple signatures, approvals, real-time reporting, and analyses.
“Through this project, Cluj County Council and its partners demonstrate a commitment to transforming public administration into a modern, efficient, citizen-centered service. LIFE IS HARD is excited to be part of this digital transformation journey, and we plan to engage in other digitalization projects for the Northwest development region. This aligns with our mission to become a key technology partner for local authorities in Romania,” said Cătălin Chiș, CEO of LIFE IS HARD.
Currently, the Single Desk platform serves as an integrated solution for digitally managing the citizen-government relationship and the entire document submission process required for building permits. The platform has already led to a significant increase in online submissions for urban planning certificates, from 36% in 2023 to 50% in 2024.
"As promised, we continue to digitalize more areas and add new functionalities to the Single Desk application at a rapid pace. Cluj County Council is pleased to continue its collaboration with LIFE IS HARD as a key technology partner, helping us streamline administrative procedures and reduce bureaucratic burdens to support our citizens. I believe that private sector support is essential in providing fast, accessible, and high-quality public services in the digital era,” stated Alin Tișe, President of Cluj County Council.
Notable results from implementing the Single Desk platform at the county level include:
- In 2024, over 1,000 urban planning certificate requests were submitted exclusively online, a 50% increase from 2023.
- The average issuance time for online urban planning certificates has been reduced to 8 days, well under the legal term of 15 days.
- In addition to urban planning certificates, the platform has digitalized over 40 other types of documents, including construction permits, approvals, and funding requests.
LIFE IS HARD SA (LIH) is the first Romanian software company listed on the BVB, AeRo market, Premium segment, and has been part of the BET AeRO index since 2021.
With 20 years of activity, the company entered an accelerated development process through acquisitions and mergers in 2020, significantly enhancing its financial results and market position. LIFE IS HARD integrated the trade assets of Active Power Solutions (APS) and TreeComm, both B2B telecommunications distributors, acquired 40% of Performia Finance (financial services), 100% of Innobyte Solutions (e-Commerce), and 10% of Pointer Systems (emergency assistance services for unforeseen events). In 2022, the company founded LIH Ventures, an innovation arm for insurance and related fields, aiming to support investments in startups with regional scaling potential.
